METHOD OF DELIVERY
We offer a variety of couriers you can choose from. Simply choose the shipping rate that applies to your address at checkout.
We offer free shipping for orders $150+ for USA & CA.
WORLD WIDE SHIPPING
All orders** are processed and packed within 48 hours of placement excluding weekends and public holidays. Shipping cut off on Fridays is at 10am EST.
**Except Pre-Orders. The estimated time during a pre-sale will be written on the pre-sale product page.
If you combine a pre-sale item with an available item, we will ship your order only when your pre-sale item becomes available.
TRACKING YOUR ORDER
Once your parcel has been dispatched from our warehouse, you will be notified via email.
Custom fees for international orders only (outside of North America):
As all orders are shipped directly from Canada, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the country of destination.
You are liable for all import duties, customs and local sales taxes imposed by your country. The payment of these fees is mandatory to release your order from customs.
The total of your order displayed on the checkout page does not include custom fees.
Customs and import tax varies depending on the country you reside in. The carrier will inform you if any additional fees are required.
If you choose to refuse to pay customs fee, your package might be returned to Dignitii or might be discarded by the carrier. If it is discarded, you are not eligible for a reimbursement as by placing an order with Dignitii you have agreed to our terms and policies before checking out. If the package is returned to our warehouse, a shipping & handling fee will be deducted from your refund.
Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for stolen packages or packages delayed in transit.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Dignitii cannot offer reimbursement for this package.
ANY FURTHER ISSUES OR ENQUIRIES
If your shipping time does not align with the above estimates, please contact us at firstname.lastname@example.org and we will look into this for you.