If you're having a second thought about an item, do not sweat. We offer returns within 30 days of purchase. You can return your product for store credit or get a refund to the original payment method.
- Returned items must have no visible signs of wear or use (must look like new)
- Your gear should have the original zipper bag
- Discounted items are final and cannot be returned or exchanged
United States and Canada: Returns are FREE!! We will send you a pre-paid shipping label by email.
Outside of North America: The return shipping fee is covered by the customer. The shipping cost of the pre-paid shipping label will be deducted from your refund or store credit.
Items received after 30 days from the date received will not be eligible for reimbursement.
We reserve the right to not reimburse an item if these above requirements are not respected.
HOW DO I START A RETURN ?
1. Send an email to firstname.lastname@example.org to request a return. Please include:
- Your order number (found in your order confirmation email)
- Which products you would like to exchange or return.
- The reason of your return
- Please specify whether you would like a store credit or a refund*.
*A $10 USD restocking fee will be deducted from your refund (non-negociable). To avoid the restocking fee, you should opt for a store credit instead of a refund.
2. We will respond to your email within 48 hours and we will send you a pre-paid shipping label through UPS.
3. Print the prepaid return shipping label. Stick the shipping label on a polymailer and drop off your package at the nearest UPS Store.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, then your refund** will be processed as a store credit or a credit will be applied to your credit card or original method of payment, within a certain amount of days.
If your return is rejected (item has a smell, dirt marks, has a cut/hole, washed or missing tags), you will not receive a reimbursement and you have to pay the shipping fees to get your items shipped back to you, otherwise your item will be discarded or donated.
**The shipping fee you paid when you first made the purchase is not reimbursable.
CAN I EXCHANGE MY ITEM IN ANOTHER SIZE?
To get an exchange, please choose the Store Credit option and repurchase the item and size of your choice using your store credit.
HAVE YOU RECEIVED MY RETURN?
Please allow 3-4 business days for your return to be processed once it has reached our returns address.
IF I MAKE A PURCHASE USING A DISCOUNT CODE, IS THIS CONSIDERED A SALE ITEM AND INELIGIBLE FOR A RETURN?
If you are using a discount code on full priced stock, you are still eligible for a return!
MY ITEM IS FAULTY/INCORRECT, WHAT DO I DO?
Firstly we are so sorry about this! We pride ourself on quality control across all of our products. If you feel that your item is faulty or incorrect, please email our team at email@example.com within 14 days of delivery. We will investigate this and assist you further.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.