RETURN/ EXCHANGE POLICY
Effective on May 2nd, 2023 and applies worldwide.
If you purchased an item on or before May 1, 2023, you must email us at firstname.lastname@example.org and we will guide you.
30 DAY WORLDWIDE FREE EXCHANGES AND RETURNS**
If you're having a second thought about an item, do not sweat. We offer returns within 30 days of purchase. You can exchange your product, return your product for store credit or get a refund to the original payment method.
Conditions for an eligible return:
- Returned items must have no visible signs of wear or use (must look like new). Not used nor washed (only try-on).
- Your gear should have the original zipper bag and tags attached.
- Swimwear should not have ever been worn in water nor washed and the adhesive protective hygiene sticker must not be removed.
- Must be received within 30 days of purchase.
Items received after 30 days from the date received will not be eligible for reimbursement.
We reserve the right to not reimburse an item if these above requirements are not respected.
If your return is rejected (item has a smell, dirt marks, has a cut/hole, washed or missing tags or hygiene sticker for swimwear), you will not receive a reimbursement and you have to pay the shipping fees to get your items shipped back to you, otherwise your item will be discarded or donated.
*All items labeled with FINAL SALE are final sales and cannot be returned nor exchanged.
HOW DOES IT WORK?
**To enjoy FREE exchanges and returns for store credit, you must select the "Free exchanges and returns for store credit for $2 via Re:do" under the buy button on the product page.
When selected, we will cover your return shipping label for an exchange or return for store credits on the entire order (no matter how many products you add). We will also cover the shipping fee for the exchange. If you choose to receive a refund instead, you will be charged the return label fee.
If you do not select it when placing your order, you will not be eligible for Free Exchanges and Return for Store Credit. You will have to cover the return shipping fee and exchange fee. The Free Exchanges and Return for store credit for $2 offer is only available at the time of purchase and cannot be redeemed after your order is fulfilled.
HOW DO I START A RETURN ?
To start a return or exchange visit our return center here.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
**The shipping fee you paid when you first made the purchase is not reimbursable.
Can I cancel my order?
You can cancel an order* only if your order has not been fulfilled yet. If your item has been fulfilled you cannot cancel your order. You would have to wait until you receive your order and request a return.
*If you PREORDERED an item, you cannot cancel your pre-order. You would have to wait until you receive your items and request a return.