Shipping Policy + Return Policy

WORLD WIDE SHIPPING

 All orders are processed and packed within 24 hours of placement excluding weekends and public holidays. 

TRACKING YOUR ORDER

Once your parcel has been dispatched from our warehouse, you will be notified via email.

METHOD OF DELIVERY

We use the fastest and most reliable shipping service through UPS.

Please find your country or region below for shipping fees and estimated delivery time.

The flat rates below are in USD dollars.

Country

Shipping Rate

Delivery Time

Free Shipping Threshold

United States

Free

24-48 hours

 Always Free

Canada

Free

5 days

 Always Free

Europe

$15

3-4 days

$300

Oceania, Australia, New Zealand

$30

7 days

$450

UAE, Dubai, Qatar, Oman, Jordan, Saudi Arabia, Bahrain, Kuwait

$30

5 days

$450

Singapore, Malaysia, Indonesia, Maldives, Thailand

$30

7 days

$400

*Rest of the world

$40

7 days

$500

 

Custom fees for international orders only (outside of North America):

As all orders are shipped directly from Canada, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the country of destination. 

You are liable for all import duties, customs and local sales taxes imposed by your country. The payment of these fees is mandatory to release your order from customs.

The total of your order displayed on the checkout page does not include custom fees. 

Customs and import tax varies depending on the country you reside in. The carrier will inform you if any additional fees are required.

If you choose to refuse to pay customs fee and the package is returned to Dignitii, a shipping & handling fee will be deducted from your refund.

ADDITIONAL INFORMATION

Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for stolen packages or packages delayed in transit. 

It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, Dignitii cannot offer reimbursement for this package.

ANY FURTHER ISSUES OR ENQUIRIES 

If your shipping time does not align with the above estimates, please contact us at community@dignitii.com and we will look into this for you. 

RETURN/EXCHANGE POLICY

If you're having a second thought about an item, do not sweat. We offer returns within 30 days of purchase. You can return your product for store credit or get a refund to the original payment method.

  • Returned items must have no visible signs of wear or use
  • Your gear should have the original tags attached and original zipper bag.
  • Discounted items are final and cannot be returned or exchanged (in the 'Last Call' Tab)

United States and Canada: Returns are FREE!! We will send you a free pre-paid shipping label.

Outside of North America: The return shipping fee is covered by the customer. The shipping cost of the pre-paid shipping label will be deducted from your refund or store credit.

Items received after 30 days from the date received will not be eligible for reimbursement.

We reserve the right to not reimburse an item if these above requirements are not respected. 

HOW DO I START A RETURN ?

      1. Reply to your order confirmation email to request which products you would like to exchange or return. Please specify whether you would like a store credit or a refund*. 

*A $10 USD restocking fee will be deducted from your refund (non-negociable). To avoid the restocking fee, you should opt for a store credit instead of a refund.

      2. Print the prepaid return shipping label that you will receive by email.

      3. Send all items back to us using the UPS label we provided.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If your return is approved, then your refund will be processed as a store credit or a credit will be applied to your credit card or original method of payment, within a certain amount of days. 

If your return is rejected (item has a smell, dirt marks, has a cut/hole, washed or missing tags), you will not receive a reimbursement and you have to pay the shipping fees to get your items shipped back to you, otherwise your item will be discarded or donated. 

Can I exchange my item for another size?

To get an exchange, please choose the Store Credit option and repurchase the item and size of your choice using your store credit.

HAVE YOU RECEIVED MY RETURN?
Please allow 3-4 business days for your return to be processed once it has reached our returns address. 

IF I MAKE A PURCHASE USING A DISCOUNT CODE, IS THIS CONSIDERED  A SALE ITEM AND INELIGIBLE FOR A RETURN? 
If you are using a discount code on full priced stock, you are still eligible for a return!

MY ITEM IS FAULTY/INCORRECT, WHAT DO I DO?
Firstly we are so sorry about this! We pride ourself on quality control across all of our products. If you feel that your item is faulty or incorrect, please email our team at community@dignitii.com within 14 days of delivery. We will investigate this and assist you further. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at community@dignitii.com.